Our Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.
Limitation of Liability
LogoTech shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Logotech has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
If Logotech’s product is mistakenly listed at an incorrect price, Logotech reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Logotech reserves the right to refuse or cancel any such orders, whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Logotech shall issue a credit to your credit card account in the amount of the incorrect price.
Terms of Termination
These terms and conditions are applicable to you upon accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Logotech without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall survive any termination.
Logotech may deliver notice to you by e-mail to the address you have provided to Logotech, a general notice on the site, or by other reliable methods of communication.
Your use of this site shall be governed in all respects by the laws of the state of Illinois, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Logotech products) shall be in the state or federal courts located in Cook County, Illinois. Any cause of action or claim you may have with respect to the site (including, but not limited to, the purchase of Logotech products) must be commenced within one (1) year after the claim or cause of action arises. Logotech 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Logotech may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail or chat, is strictly forbidden. Obscene or abusive language is prohibited. Impersonation of others, including a Logotech or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasion of privacy or publicity rights, abusive, illegal, or otherwise objectionable and may constitute or encourage a criminal offense, violate the rights of any party, or may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
You agree to indemnify, defend, and hold harmless Logotech, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
To provide increased value to our visitors, Logotech may link to sites operated by third parties. However, even if the third party is affiliated with Logotech, Logotech has no control over these linked sites. All have separate privacy and data collection practices, independent of Logotech. These linked sites are only for your convenience, and therefore you access them at your own risk. Nonetheless, Logotech seeks to protect the integrity of its Web site and the links placed upon it, and therefore requests any feedback on its own site and on sites it links to as well.
Return and Refund Policy
If you are not satisfied with your Logotech purchase, please contact your Account manager or call (888) 244-5152 or e-mail [email protected] for a Return Merchandise Authorization (RMA) number request, within 14 calendar days of the receipt of the product.
Personalized or other customized products may not be returned for refund or exchange under any circumstances. Clearance items are final sale and will not be eligible for a return, refund, or exchange, unless otherwise noted.
If the item is returnable, Logotech will offer a refund based on your original method of payment. The initial shipping charges will not be refunded, and the customer is responsible for return freight back to Logotech, unless otherwise noted.
In order to provide our customers, the best prices, we may charge a 25% restocking fee.
You must return the product to Logotech's warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging, including any accessories, manuals, documentation, and registration that shipped with the product.
Cancellations or Changes to Customized Merchandise Orders
Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. However, Logotech will make every effort to comply with your cancellation request. If you have already signed your Order Acknowledgment, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. These charges may include, but are not limited to, setup charges, artwork preparation charges if provided, and restocking fees. All costs incurred by Logotech will be the responsibility of the customer. All cancellation requests must be made either by e-mail only.
Logotech offers a service of preloading customer supplied data onto the ordered drives. Please refer to "Third party applications, drivers, presentations etc." section of the Terms and Conditions below for more information. As a courtesy we ask our customers to please provide us with any special requirements dealing with data formatting and/or compatibility prior to production. LogoTech is only responsible for loading files on to the flash drives that are directly sent from the customer.
Product and Artwork Colors
Please note that the on-screen product color representations are not necessarily precise representations of actual colors due to variance in monitor calibrations, operating systems and video card color profiles. The only accurate way to ensure exact color match, is to use Pantone (PMS) color matching system. If an exact color is desired, be it for product or artwork; please mention it before order is approved.
PMS Color Matching
PMS is an abbreviation for Pantone® Matching System, which is the industry's standard color matching system. The color formula guide provides an accurate method for selecting, specifying and matching colors through any medium around the world. Although it is the ideal way to ensure true colors when you select your imprint, exact PMS matches may not be guaranteed due to a large variety of printable surfaces. For example, blue text printed on a yellow surface may have a slight hint of green.
Full color imprint can’t be matched via PMS matching method.
LogoTech gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from LogoTech Inc., the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
While we work hard to make all necessary arrangements for timely shipment of orders, we cannot be responsible for circumstances beyond our control, including, but not limited to: natural disasters, inclement weather and other acts of God, customs delays, etc
Delivery Issues Beyond Our Control
If delivery of customized product was not complete for any reason other than our mistake, product will be rerouted to our warehouse and stored until recipient provide further directions and cover all the costs that are associated with rerouting the product. Storage fees may also apply.
Claims, Adjustments and Returns
If you have any problems with your order, please contact your Account manager, or call (888) 244-5152 or e-mail [email protected] within 14 calendar days of receipt. Please have your order number available. We advise you to review your merchandise even if you do not intend to use it right away. WE WILL NOT ACCEPT UNAUTHORIZED RETURNS. If any problems arise, please contact us immediately. If appropriate, we will issue an RMA number (Return Merchandise Authorization) and provide you with a shipping address.
Use of Trademarks
The use of logos that are trademarks or copyrighted work of other companies are never intended to suggest that Logotech owns the rights to those trademarks, or that Logotech would make those products featuring the trademarked logos of others available to any purchaser without the permission of the owners of the trademarked or copyrighted art or copy. Logos shown on products on our web site appear only to illustrate the products we offer and the variety of ways in which they can be decorated. By submitting any order, you grant us permission to display and exhibit products containing your trademark or copyrighted material. We agree not to sell or offer for sale any products with your trademarks or copyrighted material without your prior consent.
Rights to Use Trademarks and other Intellectual Property
By ordering custom-imprinted merchandise from Logotech , you represent and warrant to Logotech that you have the unrestricted right and authority to use, copy, and distribute each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, photograph, picture, or illustration of any person or any other intellectual property in the way it is applied to your promotional merchandise. Purchase of merchandise from Logotech does not grant a customer permission to reproduce logos, nor does it transfer, grant, or lease ownership of any logos or trademarks to a customer. By submitting an order using any trademarked material (TM), you represent and warrant that you have written permission from the registered owner of the TM or are an authorized agent or affiliate of the registered owner of the TM. Your requested use of the TM does not infringe on the intellectual property rights of another. No logo or any other TM can be used in a manner that may infringe upon copyright laws. A customer may not use any logo or TM in a vulgar, illegal, and/or unlawful manner. Logotech assumes no responsibility for damages or any wrongdoing that the purchaser may cause using a logo. Logotech shall not be held liable for the unauthorized, improper, or illegal use of any logo or TM that is applied to promotional merchandise purchased through Logotech. Logotech will also not accept responsibility or liability for the actions of clients who have misrepresented their ownership of licenses or trademarks. Logotech will reserve the right to refuse orders from any customer who has violated or otherwise infringed upon the intellectual rights of others.
Rights to Retain and Publish Custom Shaped Products
Logotech reserves the right to retain and publish any custom shaped product mock-ups, including logos, unless other specified.
Right to Refuse Service
Logotech reserves the right to refuse service to anyone for any reason. If Logotech detects any fraudulent or infringement activity, the order will be canceled immediately without further notice. We will enforce this policy to ensure a safe, professional and convenient online shopping environment for all of our customers.