Terms & Conditions
Please read these terms and conditions carefully before using Our Service.
- Interpretation and Definitions
- Orders, Fulfillment, Production and Delivery
- Warranty Statement
- User Accounts
- Intellectual Property
- Your Feedback to Us
- Links to Other Websites
- Limitation of Liability
- "AS IS" and "AS AVAILABLE" Disclaimer
- Governing Law
- Disputes Resolution
- United States Legal Compliance
- Severability and Waiver
- Translation Interpretation
- Changes to These Terms and Conditions
- Contact Us
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “Logotech” "the Company", "We", "Us" or "Our" in this Agreement) refers to Logotech Inc., 1312 W. Northwest Hwy., Palatine IL 60067.
Country refers to: Illinois, United States
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Website.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to Logotech.com, accessible from https://www.logotech.com
You (also referred as ”Client”, “Customer”) means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
TM signifies a trademark.
Orders, Fulfillment, Production and Delivery
By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.
If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
Errors in the description or prices for Goods
Errors in Your Order
We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.
Custom, or Personalized Product Order Cancellation Rights
Once an Order Acknowledgment is approved, We cannot guarantee our ability to make changes or cancellations to an order. However, We will make every effort to comply with Your cancellation request. If You have already approved Your order, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. These charges may include, but are not limited to, setup charges, artwork preparation charges if provided, and restocking fees. All costs incurred by Logotech will be the responsibility of the customer. All cancellation requests must be made by email only.
Return and Refund Policy
We advise You to review Your merchandise even if You do not intend to use it right away.
If there are any problems with Your order, please contact Your account manager or customer service within 14 calendar days of receipt. If appropriate, We will issue an RMA number (Return Merchandise Authorization) and provide return instructions.
Personalized or custom products may not be returned for refund or exchange under any circumstances.
Clearance items are final sale and will not be eligible for a return, refund, or exchange, unless otherwise noted.
Samples cannot be returned. Sample fees are not refundable.
If the item is returnable, We will offer a refund based on the original method of payment. The initial shipping charges will not be refunded, and the customer is responsible for return unless otherwise noted.
In order to provide the best prices, We may charge a restocking fee.
Product must be returned within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging, including any accessories, manuals, documentation, and registration that shipped with the product.
Availability, Errors and Inaccuracies
We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as PayPal, major credit cards, money orders, checks or wire transfers. We also offer net terms to schools and government organizations. Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.
Logotech is required to collect Illinois state sales tax to Illinois customers. If your company or organization is a nonprofit, we will need a copy of your tax exempt certificate.
Transfer of Ownership of Merchandise
All goods become Your property at the time they are picked up by the shipping carrier.
Delivery Issues Beyond Our Control
If delivery of product was not complete for any reason other than Our mistake, product may be rerouted to Our warehouse and stored until recipients provide further directions and cover all the costs associated with rerouting the product. Storage fees may also apply.
We make every effort to accurately estimate shipping charges. From time to time, We may inaccurately estimate the shipping charges on your order. In such event We may make reasonable adjustments to your shipping charges. You always have the option to provide us with a shipping account number.
On some products we offer free shipping to one location in Continental US. Additional charges may apply if shipping to more then one location.
Shipping Methods and Details
We may use various couriers to ship your product. We ship with tracking numbers only. While We work hard to make all necessary arrangements for timely shipment of orders, We cannot be responsible for circumstances beyond our control, including, but not limited to: carrier delays, customs delays, natural disasters, inclement weather, other acts of God, etc.
Logotech gladly accepts orders from around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for Your order. You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from Logotech, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; You should contact Your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
Sales and Special Offers
Unless stated otherwise, all special offers are subject to the following terms and conditions:
Special offer must be redeemed at the time of ordering.
Special offers may not be combined on a single order.
Each product purchased is considered a separate order, even when multiple orders are placed at the same time.
When qualifying for special offers, order size does not include shipping, or taxes.
Special offers and coupons are only valid on orders purchased at website pricing.
Some items may not be eligible for special offers.
Artwork and Proofs
We inspect all artwork files submitted to ensure that artwork will print well on the promotional items selected. In the event that the artwork is not usable, We will contact You with options or to request usable artwork files. If You do not have artwork - we will try to assist in recreating it, in most cases at no additional charge. Production will begin after approval of the digital artwork proof.
Pantone Color Matching
PMS is an abbreviation for Pantone® Matching System, which is the industry’s standard color matching system. The color formula guide provides an accurate method for selecting, specifying, and matching colors through any medium around the world. Although it is the ideal way to ensure true colors, exact PMS matches may not be guaranteed due to a large variety of printable surfaces and finishes. We can match any Pantone (PMS) color that you provide.
Order proofing and approval
Most of our orders are 100% custom, therefore production will not start, until order is paid and approved. It is very important to carefully look over the order details. We ask that you verify every aspect of the proof and an invoice. That may include:
• Imprint and product colors
• Customization options
• Positioning and locations of the logo
• Product materials
• Data Preload
• Turnaround times
• Delivery date
• Any and all items that were promised at the time of sale
If an error is discovered after the final approval, please contact your account manager, or customer service, immediately.
Data preload for USB flash drives
We offer preloading services onto USB drives for customer-supplied data.
Logotech is not a software company and does not write, test, or design software of any kind, and thus is not responsible for driver and software compatibility. Software provided by client or client's agents may be included in the product at the client's request, but We do not assume responsibility for testing such software nor are we responsible for any damages that may occur from usage of such applications.
Logotech is only responsible for loading files on to the flash drives exactly the way Customer supplies them.
Merchandise and Production Consistency
We cannot guarantee that all products purchased from Us will be 100% consistent in color and material. Small variations in dye lots, material thickness and finish may occur in the manufacturing process. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the production process.
We do have a sample program. Please contact your account manager or call Us at 1-888-244-5152 for more information. Samples are often offered by our manufacturers and may be imprinted or not imprinted, free or for a fee.
Samples cannot be returned. Sample fees are not refundable.
NOTE: We reserve the right to suspend this program at any time without notice, at our sole discretion. Furthermore, we reserve the right to deny service to anyone suspected of program abuse
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
Use of Trademarks
The use of logos that are trademarks or copyrighted work of other companies are never intended to suggest that the Company owns the rights to those trademarks, or that We would make those products featuring the trademarked logos of others available to any purchaser without the permission of the owners of the trademarked or copyrighted art or copy. Logos shown on products on Our web site appear only to illustrate the products We offer and the variety of ways in which they can be decorated. By submitting any order, unless otherwise noted, you grant Us permission to display and exhibit products containing Your trademark or copyrighted material. We agree not to sell or offer for sale any products with Your trademarks or copyrighted material without Your prior consent.
Rights to Use Trademarks and other Intellectual Property
By ordering custom-imprinted merchandise from Us, You represent and warrant to the Company that You have the unrestricted right and authority to use, copy, and distribute each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, photograph, picture, or illustration of any person or any other intellectual property in the way it is applied to Your promotional merchandise. Purchase of merchandise from Us does not grant You a permission to reproduce logos, nor does it transfer, grant, or lease ownership of any logos or trademarks to a You. By submitting an order using any trademarked material (TM), You represent and warrant that You have written permission from the registered owner of the TM, or are an authorized agent or affiliate of the registered owner of the TM. Your requested use of the TM does not infringe on the intellectual property rights of another. No logo or any other TM can be used in a manner that may infringe upon copyright laws. You may not use any logo or TM in a vulgar, illegal, and/or unlawful manner. We assume no responsibility for damages or any wrongdoing that You may cause using a logo. We shall not be held liable for the unauthorized, improper, or illegal use of any logo or TM that is applied to promotional merchandise purchased through Logotech. We will also not accept responsibility or liability for the actions of clients who have misrepresented their ownership of licenses or trademarks. We will reserve the right to refuse orders from any customer who has violated or otherwise infringed upon the intellectual rights of others.
Right to Retain and Publish Custom Shaped Product Mock-ups
We reserve the right to retain and publish any custom shaped product mock-ups, including logos, unless otherwise specified.
Your Feedback to Us
Links to Other Websites
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
Limitation of Liability
"AS IS" and "AS AVAILABLE" Disclaimer
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
United States Legal Compliance
Severability and Waiver
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
Changes to These Terms and Conditions
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
By visiting this page on our website: https://www.logotech.com/contact-us
Last updated: Jan 17, 2021