Terms and Conditions

Terms & Conditions

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “Logotech” "the Company", "We", "Us" or "Our" in this Agreement) refers to Logotech Inc., 1031 High St., Mundelein IL 60060.
Country refers to: Illinois, United States
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Website.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to Logotech.com, accessible from https://www.logotech.com
You (also referred as ”Client”, “Customer”) means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
TM signifies a trademark.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service. By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Service. You represent that You are over the age of 18. The Company does not permit those under 18 to use the Service. Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Orders, Fulfillment, Production and Delivery

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
Goods availability
Errors in the description or prices for Goods
Errors in Your Order
We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Custom or Personalized Product Order Cancellation Rights

Once an Order Acknowledgment is approved, We cannot guarantee our ability to make changes or cancellations to an order. However, We will make every effort to comply with Your cancellation request. If You have already approved Your order, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. These charges may include, but are not limited to, setup charges, artwork preparation charges if provided, and restocking fees. All costs incurred by Logotech will be the responsibility of the customer. All cancellation requests must be made by email only.

Return and Refund Policy

We advise You to review Your merchandise even if You do not intend to use it right away.
If there are any problems with Your order, please contact Your account manager or customer service within 5 business days of receipt. If appropriate, We will issue an RMA number (Return Merchandise Authorization) and provide return instructions.

Personalized or custom products may not be returned for refund or exchange under any circumstances.

Clearance items are final sale and will not be eligible for a return, refund, or exchange unless otherwise noted.

Samples cannot be returned. Sample fees are not refundable.

If the item is returnable, We will offer a refund based on the original payment method. The initial shipping charges will not be refunded, and the customer is responsible for the return unless otherwise noted.
In order to provide the best prices, We may charge a restocking fee.
The product must be shipped within 5 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging, including any accessories, manuals, documentation, and registration that shipped with the product.

Overruns and Underruns

We strive to ensure accurate quantities when shipping your orders. However, due to our rigorous post-production quality control measures and the efficiency of our custom production process, there is a possibility of experiencing up to a 10% over/under run. For plastic bags specifically, the over/under run may range from 10% to 25%. Rest assured that we will only charge you for the exact quantity shipped, as indicated on the invoice.

Availability, Errors, and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs, and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.


All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as PayPal, major credit cards, money orders, checks or wire transfers. We also offer net terms to schools and government organizations. Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Sales Tax

Logotech is required to collect Illinois state sales tax to Illinois customers. If your company or organization is a nonprofit, we will need a copy of your tax-exempt certificate.

Transfer of Ownership of Merchandise

All goods become Your property at the time they are picked up by the shipping carrier.

Delivery Issues Beyond Our Control

If delivery of the product was not complete for any reason other than Our mistake, the product may be rerouted to Our warehouse and stored until recipients provide further directions and cover all the costs associated with rerouting the product. Storage fees may also apply.

Shipping Charges

We make every effort to estimate shipping charges accurately. From time to time, We may inaccurately estimate the shipping charges on your order. In such event, We may make reasonable adjustments to your shipping charges. You always have the option to provide us with a shipping account number.

Free Shipping

On some products, we offer free shipping to one location in Continental US. Additional charges may apply if shipping to more than one location.

Shipping Methods and Details

We may use various couriers to ship your product. We ship with tracking numbers only. While We work hard to make all necessary arrangements for the timely shipment of orders, We cannot be responsible for circumstances beyond our control, including, but not limited to, carrier delays, customs delays, natural disasters, inclement weather, other acts of God, etc.

International Shipping

Logotech gladly accepts orders from around the globe. Available product lines, shipping rates, and fees may vary depending on the delivery address for Your order. You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from Logotech, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; You should contact Your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.

Sales and Special Offers

Unless stated otherwise, all special offers are subject to the following terms and conditions:
Special offers must be redeemed at the time of ordering.
Special offers may not be combined on a single order.
Each product purchased is considered a separate order, even when multiple orders are placed at the same time.
When qualifying for special offers, order size does not include shipping or taxes.
Special offers and coupons are only valid on orders purchased at website pricing.
Some items may not be eligible for special offers.

Artwork and Proofs

We inspect all artwork files submitted to ensure that artwork will print well on the promotional items selected. In the event that the artwork is not usable, We will contact You with options or to request usable artwork files. If You do not have artwork - we will try to assist in recreating it, in most cases, at no additional charge. Production will begin after approval of the digital artwork proof.

Pantone Color Matching

PMS is an abbreviation for Pantone® Matching System, which is the industry’s standard color-matching system. The color formula guide provides an accurate method for selecting, specifying, and matching colors through any medium around the world. Although it is the ideal way to ensure true colors, exact PMS matches may not be guaranteed due to a large variety of printable surfaces and finishes. We can match any Pantone (PMS) color that you provide.

Order proofing and approval

Most of our orders are 100% custom. Therefore, production will not start until the order is paid and approved. It is very important to carefully look over the order details. We ask that you verify every aspect of the proof and an invoice. That may include:
• Spelling
• Imprint and product colors
• Customization options
• Positioning and locations of the logo
• Product materials
• Quantities
• Dimensions
• Data Preload
• Turnaround times
• Delivery date
• Services
• Any and all items that were promised at the time of sale

If an error is discovered after the final approval, please contact your account manager, or customer service, immediately.

Data preload for USB flash drives

We offer preloading services onto USB drives for customer-supplied data.
Logotech is not a software company and does not write, test, or design software of any kind, and thus is not responsible for driver and software compatibility. Software provided by the client or the client's agents may be included in the product at the client's request, but We do not assume responsibility for testing such software, nor are we responsible for any damages that may occur from usage of such applications.
Logotech is only responsible for loading files onto the flash drives exactly the way the Customer supplies them.

Merchandise and Production Consistency

We cannot guarantee that all products purchased from Us will be 100% consistent in color and material. Small variations in dye lots, material thickness and finish may occur in the manufacturing process. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the production process.

Sample Policy

We do have a sample program. Please contact your account manager or call Us at 1-888-244-5152 for more information. Samples are often offered by our manufacturers and may be imprinted or not imprinted, free or for a fee.

Samples cannot be returned. Sample fees are not refundable.

NOTE: We reserve the right to suspend this program at any time without notice, at our sole discretion. Furthermore, we reserve the right to deny service to anyone suspected of program abuse.

Warranty Statement

Unless otherwise noted, Logotech passes along the standard warranties of the manufacturers of our products.


Any Promotions made available through the Service may be governed by rules that are separate from these Terms. If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You may not use as a username the name of another person or entity, or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Use of Trademarks

The use of logos that are trademarks or copyrighted work of other companies is never intended to suggest that the Company owns the rights to those trademarks or that We would make those products featuring the trademarked logos of others available to any purchaser without the permission of the owners of the trademarked or copyrighted art or copy. Logos shown on products on Our website appear only to illustrate the products We offer and the variety of ways in which they can be decorated. By submitting any order, unless otherwise noted, you grant Us permission to display and exhibit products containing Your trademark or copyrighted material. We agree not to sell or offer for sale any products with Your trademarks or copyrighted material without Your prior consent.

Rights to Use Trademarks and Other Intellectual Property

By ordering custom-imprinted merchandise from Us, You represent and warrant to the Company that You have the unrestricted right and authority to use, copy, and distribute each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, photograph, picture, or illustration of any person or any other intellectual property in the way it is applied to Your promotional merchandise. Purchase of merchandise from Us does not grant You permission to reproduce logos, nor does it transfer, grant, or lease ownership of any logos or trademarks to You. By submitting an order using any trademarked material (TM), You represent and warrant that You have written permission from the registered owner of the TM or are an authorized agent or affiliate of the registered owner of the TM. Your requested use of the TM does not infringe on the intellectual property rights of another. No logo or any other TM can be used in a manner that may infringe upon copyright laws. You may not use any logo or TM in a vulgar, illegal, and/or unlawful manner. We assume no responsibility for damages or any wrongdoing that You may cause using a logo. We shall not be held liable for the unauthorized, improper, or illegal use of any logo or TM that is applied to promotional merchandise purchased through Logotech. We will also not accept responsibility or liability for the actions of clients who have misrepresented their ownership of licenses or trademarks. We will reserve the right to refuse orders from any customer who has violated or otherwise infringed upon the intellectual rights of others.

Right to Retain and Publish Custom Shaped Product Mock-ups

We reserve the right to retain and publish any custom-shaped product mock-ups, including logos, unless otherwise specified.

Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and licence to use, reproduce, disclose, sub-licence, distribute, modify and exploit such Feedback without restriction.


We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service. To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of a course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the Company's providers make any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law; Jurisdiction

This Agreement shall be governed by and controlled as to its validity, enforcement, interpretation, construction, effect, and in all other respects by the internal substantive laws of the State of Illinois (without giving effect to any choice or conflict of law provision or rule thereof) applicable to contracts made and to be performed in that state. All disputes, legal actions,  suits, and proceedings which, in whole or in part, arise out of or relate to this Agreement shall be brought in a state or federal district court located in Chicago, Illinois. Each party hereby consents to the exclusive jurisdiction of the state and federal district courts in Chicago, Illinois. Each party hereby irrevocably waives all claims or defenses of lack of jurisdiction or of immunity from jurisdiction, and any right to object on the basis that any dispute, action, suit, or proceeding brought in the state or federal district court of Chicago, Illinois has been brought in an improper or inconvenient venue or forum.

Disputes Resolution

If You have any concerns or disputes about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require the performance of an obligation under this Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If You have any questions about these Terms and Conditions, You can contact us:
By visiting this page on our website: https://www.logotech.com/contact-us

Last updated: May 25, 2023