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LogoTech, LogoTech.COM, XLogoTech, XLogoTech.COM are registered trademarks and service marks of XLogoTech Inc. All graphics, icons, logos and service names are registered trademarks, trademarks or service marks of XLogoTech inc. All other trademarks or service marks are property of their respective owners. The use of any XLogoTech Inc trademark or service mark without XLogoTech Inc's express written consent is strictly prohibited.

Services & How to Order

Ordering from LogoTech is easier than ever! Just provide basic information and we'll do the rest.

  • Item(s) you have selected
  • Quantity
  • Additional attributes, such as colors, sizes and customization options
  • Method of proof required - virtual and/or physical sample
  • Packaging requirements
  • Shipping information

Your order will be handled by a dedicated account manager, who will work with you closely to ensure a smooth, hassle-free transaction. He/she will check item availability, review submitted art, and provide you with all transaction details, including total price and timeframe for order fulfillment. Once payment arrangements are made, order production will begin.

Product and artwork colors

Please note that the on-screen product color representations are not necesarily precise representations of actual colors due to variance in monitor calibrations, operating systems and video card color profiles. The only accurate way to ensure exact color match, is to use Pantone (PMS) color matching system. If an exact color is desired, be it for product or artwork, please mention it before order is approved

Can I brand my own USB products for resale?

Absolutely yes! As a matter of fact it's a great marketing strategy that will help your business grow. You can brand them with your logo and, or marketing messages and sell them in your store. We can make a custom USB drive designed especially for your business (see our Custom Product section), and provide you with variety of packaging options as well.

Artwork Samples and Proofs

LogoTech makes product customization easy. Once you have chosen your product(s), submit your artwork and we will let you know if it can be used as is or if it requires revisions by our art department.

No digital copy of artwork? No problem.

We will assist you in creating a digital version of artwork that is ready for imprint. Simply fax us your artwork and any instructions and we will take it from there. A fee of $45.00/hr will be applied for artwork creation. An estimate will be provided before work begins.

Digital Artwork Guidelines

Digital artwork must be an original vector graphic with the following guidelines. If you do not have such a file, we will create it for you. Image Formats:

  • Adobe Illustrator® (.ai or .eps)
  • Adobe Photoshop® (.eps)
  • Corel Draw® * IBM-PC only (.cdr) or Macromedia Freehand® (.fh); both must have all text converted to outline
  • JPEG, Bitmap, GIF, PDF or TIFF file formats may be used for one-color imprints if image size is equal to or larger than the print area. Resolution of such an image must be at least 300 dpi.

PMS Color Matching

PMS is an abbreviation for Pantone® Matching System, which is the industry's standard color matching system. The color formula guide provides an accurate method for selecting, specifying and matching colors through any medium around the world. Although it is the ideal way to ensure true colors when you select your imprint, exact PMS matches may not be guaranteed due to a large variety of printable surfaces. For example, blue text printed on a yellow surface may have a slight hint of green.

Custom Colors

Do you have a certain color you want to use? No Problem! Here at LogoTech we can match any Pantone (PMS) color that you provide. Our state-of-the-art factories can print and/or produce the color of your choice on any of our products that you desire. We pay close attention to detail and understand that quality can never be overlooked. Use this link to review PMS color chart.

Data Preload

Logotech offers a service of preloading customer supplied data onto the ordered drives. Please refer to "Third party applications, drivers, presentations etc" section of the Terms and Conditions below for more information. As a courtesy we ask our customers to please provide us with any special requirements dealing with data formatting and/or compatibility prior to production. LogoTech is only responsible for loading files on to the flash drives that are directly sent from the customer.

Sample Request Policy

In order to ensure your complete satisfaction with your experience, we recommend that you take advantage of our free sample program. You can view a list of available samples in our Samples section. S&H charges may apply. You can call us at (888) 244-5152 if you have any questions or would like to speak with a friendly account manager. We're looking forward to working with you! NOTE: We reserve the right to suspend this program at any time without notice, at our sole discretion. Furthermore, we reserve the right to deny service to anyone suspected of program abuse.

Virtual or Paper Proofs

Our in-house art department will prepare your art for production. Your Order Acknowledgment will include a virtual or faxed paper proof confirming the imprint that will appear on your order. Once you approve the order and we receive your Order Acknowledgement, production will begin.

Product Proofs

As part of our commitment to your complete satisfaction, LogoTech can create one actual product with your requested imprint for your approval before production begins. There are fees associated with Product Proofs such as: cost of the item, setup charges, PMS color matching, and shipping.

Sales Tax

LogoTech is required to collect state sales tax in Illinois. If your company or organization is a nonprofit, we will need a copy of your tax exempt certificate.

Quantity Discounts

Discounted pricing for quantities not listed can be obtained by contacting your account manager. Please call for a quote.

Shipping Methods & Details

While we work hard to make all necessary arrangements for timely shipment of orders, we cannot be responsible for circumstances beyond our control, including, but not limited to: natural disasters, inclement weather and other acts of God, customs delays, etc.

International Shipping

LogoTech gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from LogoTech Inc., the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Calculating Total Costs

LogoTech will e-mail an itemized invoice containing a detailed breakdown of all costs associated with your order before placing the order into production.

Packaging Options

Gift boxes, mailers, custom wrapping and other special packaging options are available upon request. Please call for a quote.

Payment Methods

Major credit cards, money orders, certified checks or wire transfers are acceptable.

Credit Cards

We do not maintain a record of the credit card you submit to us for payment once all order charges are complete. Submission of your card number to the appropriate credit card company is via encrypted transmission. We will ask you for your current card information each time you place an order with LogoTech to protect the security of your card. We are in full compliance with all of the latest PCIDSS requirements.

How much data can a USB Flash Drive stick hold?

Here is a quick reference on the available capacities.

  • 512 MB (9600 pages of text, 320 photos or 100 MP3 music files)
  • 1 GB (20,000 pages of text, 640 photos or 175 MP3 music files)
  • 2 GB (over 40,000 pages of text, 1200 photos or 350 MP3 music files)
  • 4 GB (over 80,000 pages of text, 2400 photos or 750 MP3 music files)
  • 8 GB (over 160,000 pages of text, 4800 photos or 1500 MP3 music files)
  • 16 GB ( over 320,000 pages of text, 9600 photos or 3000 MP3 music files)

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

Limitation of Liability

LogoTech shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Logotech has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that an Logotech product is mistakenly listed at an incorrect price, Logotech reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Logotech reserves the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Logotech shall issue a credit to your credit card account in the amount of the incorrect price.

Terms of Termination

These terms and conditions are applicable to you upon accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Logotech without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall survive any termination.

Notice

Logotech may deliver notice to you by e-mail to the address you have provided to Logotech , a general notice on the site, or by other reliable methods of communication.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Illinois, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Logotech products) shall be in the state or federal courts located in Cook County, Illinois. Any cause of action or claim you may have with respect to the site (including, but not limited to, the purchase of Logotech products) must be commenced within one (1) year after the claim or cause of action arises. Logotech 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Logotech may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail or chat, is strictly forbidden. Obscene or abusive language is prohibited. Impersonation of others, including an Logotech or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable and may constitute or encourage a criminal offense, violate the rights of any party, or may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Indemnification

You agree to indemnify, defend, and hold harmless Logotech , its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Logotech may link to sites operated by third parties. However, even if the third party is affiliated with Logotech , Logotech has no control over these linked sites. All have separate privacy and data collection practices, independent of Logotech . These linked sites are only for your convenience, and therefore you access them at your own risk. Nonetheless, Logotech seeks to protect the integrity of its Web site and the links placed upon it, and therefore requests any feedback on its own site and on sites it links to as well.

Return and Refund Policy

If you are not satisfied with your Logotech purchase, please call (888) 244-5152 or e-mail sales@logotech.com for a Return Merchandise Authorization (RMA) number request, within 14 calendar days of the receipt of the product. Personalized or other customized products may not be returned for refund or exchange under any circumstances. Clearance items are final sale and will not be eligible for a return, refund, or exchange, unless otherwise noted. If the item is returnable, Logotech will offer a refund based on your original method of payment. The initial shipping charges will not be refunded and the customer is responsible for return freight back to Logotech , unless otherwise noted. In order to provide our customers the best prices, we may charge a 25% restocking fee or offer a "store credit only" on orders over $300. You must return the product to Logotech's warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging, including any accessories, manuals, documentation, and registration that shipped with the product.

Cancellations or Changes to Customized Merchandise Orders

Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. However, Logotech will make every effort to comply with your cancellation request. If you have already signed your Order Acknowledgment, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. These charges may include, but are not limited to, setup charges, artwork preparation charges if provided, and restocking fees. All costs incurred by Logotech will be the responsibility of the customer. All cancellation requests must be made either by fax or e-mail only.

Delivery issues beyond our control

If delivery of customized product was not complete for any reason other than our mistake, product will be rerouted to our warehouse and stored until recipient provide further directions and cover all the costs that are associated with rerouting the product. Storage fees may also apply.

Claims, Adjustments and Returns

If you have any problems with your order, please call (888) 244-5152 or e-mail sales@logotech.com within 14 calendar days of receipt. Please have your order number available. We advise you to review your merchandise even if you do not intend to use it right away. WE WILL NOT ACCEPT UNAUTHORIZED RETURNS. If any problems arise, please contact customer service immediately. If appropriate, we will issue an RMA number (Return Merchandise Authorization) and provide you with a shipping address.

Use of Trademarks

Logos shown on products on our web site appear only to illustrate the products we offer and the variety of ways in which they can be decorated. The use of logos that are trademarks or copyrighted work of other companies are never intended to suggest that Logotech owns the rights to those trademarks, or that Logotech would make those products featuring the trademarked logos of others available to any purchaser without the permission of the owners of the trademarked or copyrighted art or copy. By submitting any order, you grant us permission to display and exhibit products containing your trademark or copyrighted material. We agree not to sell or offer for sale any products with your trademarks or copyrighted material without your prior consent.

Rights to Use Trademarks and other Intellectual Property

By ordering custom-imprinted merchandise from Logotech , you represent and warrant to Logotech that you have the unrestricted right and authority to use, copy, and distribute each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, photograph, picture, or illustration of any person or any other intellectual property in the way it is applied to your promotional merchandise. Purchase of merchandise from Logotech does not grant a customer permission to reproduce logos, nor does it transfer, grant, or lease ownership of any logos or trademarks to a customer. By submitting an order using any trademarked material (TM), you represent and warrant that you have written permission from the registered owner of the TM, or are an authorized agent or affiliate of the registered owner of the TM. Your requested use of the TM does not infringe on the intellectual property rights of another. No logo or any other TM can be used in a manner that may infringe upon copyright laws. A customer may not use any logo or TM in a vulgar, illegal, and/or unlawful manner. Logotech assumes no responsibility for damages or any wrongdoing that the purchaser may cause using a logo. Logotech shall not be held liable for the unauthorized, improper, or illegal use of any logo or TM that is applied to promotional merchandise purchased through Logotech . Logotech will also not accept responsibility or liability for the actions of clients who have misrepresented their ownership of licenses or trademarks. Logotech will reserve the right to refuse orders from any customer who has violated or otherwise infringed upon the intellectual rights of others.

Right to Refuse Service

Logotech reserves the right to refuse service to anyone for any reason. If Logotech detects any fraudulent or infringement activity, the order will be canceled immediately without further notice. We will enforce this policy to ensure a safe, professional and convenient online shopping environment for all of our customers.

Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey, or use communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many Web sites, we use "cookies" to enhance your experience and gather information about visitors and visits to our Web site. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you request a quote, purchase products, enter a contest or promotion; respond to a survey or any marketing communication. With the information collected we may send you periodic e-mails. If you would no longer like to receive promotional e-mails from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not requested a quote, entered a contest, or purchased any products from us, you will not receive our e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice as to whether they would like to be on our e-mail list and receive e-mail communications from us or not.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases only to be accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (such as Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient, and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Third party applications, drivers, presentations etc?

Logotech inc., is not a software company and does not write, test or design software of any kind, and thus is not responsible for driver and software compatibility. Software provided by client or client's agents may be included in the product at the client's request, but Logotech does not assume responsibility for testing such software nor is Logotech responsible for any damages that may occur from usage of such applications.

As a courtesy we ask our customers to please provide us with any special requirements dealing with data formatting and/or compatibility prior to production. LogoTech is only responsible for loading files on to the flash drives that are directly sent from the customer.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Logotech . It also does not include Web site hosting partners and other parties who assist us in operating our Web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove, or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by simply clicking on "unsubscribe from this list” or “update subscription preferences” on the bottom of the email newsletter that you receive, or simply contact us by e-mail or phone.

Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to Our Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2008.

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our Web site and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.