Frequently Asked Questions

  • Can I have a preview of what finished product would look like? Absolutely! Simply email your logo to art@logotech.com or send it to your Account Manager.
  • How do I provide my artwork and what type of file do you need? You can simply email your logo to art@logotech.com or send it to your Account Manager. To make it as easy as possible, we will try work with any type of file that you send us.
  • How quickly can you deliver finished product? We can deliver in as little as 24 hours. However, standard turnaround time is product in your hands in two weeks.
  • How many lines of text can I fit on a product? There is no set number of lines of text. Keep in mind, the more text, the smaller the font, the harder it will be to read.
  • What is the minimum order quantity? Our minimum order quantity is very low. For most models it is only 25 units.
  • Can I get 1 sample with my logo on it? Yes, we can send you a sample imprinted with your logo. Please contact your account manager for more details.
  • Why can’t we see the price online? lash memory and lithium are commodities. Pricing for these products changes with market conditions. By submitting a quote request, you are going to get the best, up to date price we have available.
  • Is there an additional fee for customizing my flash drives? All of our prices include 3 color imprint, laser engraving or embossing.
  • Can we use specific colors (PMS match) to match our branding guidelines? We most definitely can match your Pantone codes. As a matter of fact, we can make our products to match your PMS code as well. You can view Pantone matching guidelines here.
  • How are your orders shipped? All of our orders are shipped via UPS, DHL, or Fedex and tracking numbers are provided upon shipment.
  • Do you ship internationally? Yes, we do. You can find more information here.
  • How are your products packaged? Our standard packaging consists of plastic wrap. We also offer a wide selection of other packaging options. Please contact your account manager for more details.
  • Do you have accessories? Yes, we have a very large selection of accessories. Please contact your account manager for more details.
  • Do you have a warranty on your products? Yes, all of our products are covered with a limited 1 year warranty.
  • What memory sizes do you have? Our selection of memory sizes ranges from 128Mb - 256Gb.
  • How do I know exactly which memory size I will need? This is determined by how many files/photos/music or videos you will be loading on the drives.​ More information can be found here.
  • What payment methods do you accept? We accept all major Credit Cards, PayPal, Wire transfer, Bill me Later and Checks.
  • Do you sell 3.0 USB Drives? Yes, we do. Contact your account manager for more details.
  • Can you make custom shaped products? We most definitely can create custom shaped products. Check out our custom products here.
  • What do I need to create a custom USB drive? All you need is a desire, our Account managers will take care of the rest.
  • How much does it cost to create custom USB? With our revolutionized process, the cost is almost the same as printing your logo on standard flash drives.
  • What is the turnaround time for custom shaped USB drives? Your custom flash drives will arrive in about 20 days from the order approval. However it could take a little longer for more complicated projects.
  • Can we get them sooner? Depending on the order complexity we can always try to expedite production. Contact your account manager to find out more about rush orders.
  • What is the minimum order quantity? Minimum quantity for custom shaped products is only 100 units.
  • What materials are available for the custom flash drives? Most common material is PVC. It has soft rubber feeling. We also use silicone, ABS plastic, metal and wood.
  • What are the color options? This is custom product that is created for you from scratch. You can choose any color, material, size, or shape.
  • How will my logo be printed on the unit? We can print logo on the shell, or make the logo part of the mold.
  • Are they less expensive without logos? When we create custom shaped products, the logo becomes part of the design. Therefore, the price is the same. However, there is a savings if you choose from our existing custom shaped USB products.