Frequently Asked Questions
Frequently Asked Questions

Q: What do I need to create a custom USB drive?
A: All you need is a desire, our Account managers will take care of the rest.

Q: How much does it cost to create custom USB?
A: With our revolutionized process, the cost is almost the same as printing your logo on standard flash drives.

Q: What is the turnaround time for custom shaped USB drives?
A: Your custom flash drives will arrive in about 20 days from the order approval. However it could take a little longer for more complicated projects.

Q: Can we get them sooner?
A: Depending on the order complexity we can always try to expedite production. Contact your account manager to find out more about rush orders.

Q: What is the minimum order quantity?
A: Minimum quantity for custom shaped products is only 100 units.

Q: What materials are available for the custom flash drives?
A: Most common material is PVC. It has soft rubber feeling. We also use silicone, ABS plastic, metal and wood.

Q: What are the color options?
A: This is custom product that is created for you from scratch. You can choose any color, material, size, or shape.

Q: How will my logo be printed on the unit?
A: We can print logo on the shell, or make the logo part of the mold.

Q:Are they less expensive without logos?
A:When we create custom shaped products, the logo becomes part of the design. Therefore, the price is the same. However, there is a savings if you choose from our existing custom shaped products.
Click here to see the list.

Q: Can I have a Mockup of what my USB’s would look like?
A: Absolutely! Simply email your logo to or send it to your Account Manager.

Q: How do I provide my artwork and what type of file do you need?
A: You can simply email your logo to or send it to your Account Manager. To make it as easy as possible, we will try work with any type of file that you send us.

Q: How quickly can you deliver my drives?
A: We can deliver in as little as 24 hours. However, standard turnaround time is product in your hands in two weeks.

Q: How many lines of text can I fit on a pro
A: There is no set number of lines of text. Keep in mind, the more text, the smaller the font, which will make it harder to read.

Q: Can you make custom shaped products?
A: We most definitely can create custom shaped products. Check out our custom products here.

Q: What is the minimum order quantity?
A: Our minimum order quantity is very low. For most models it is only 25 units.

Q: Can I get 1 sample with my logo on it?
A: Yes, we can send you a sample imprinted with your logo. Please contact your account manager for more details.

Q: Why can’t we see the price online?
A:​ Flash memory is a commodity, and pricing changes with market conditions. By submitting a quote request, you are going to get the best, up to date price we have available.

Q: Is there an additional fee for customizing my flash drives?
A: All of our prices include 3 color imprint, laser engraving or embossing.

Q: We need to use specific colors (PMS match) due to our branding guidelines?
A: We most definitely can match your Pantone codes. As a matter of fact, we can make our products to match your PMS code as well. You can view Pantone matching guidelines here.

Q: How are your orders shipped?
A:​ All of our orders are shipped via UPS and tracking numbers are provided upon shipment.

Q: Do you ship internationally?
A: Yes, we do.You can find more information here.

Q: How are your products packaged?
A: Our standard packaging consists of plastic wrap. We also offer a wide selection of other packaging options. Please contact your account manager for more details.

Q: Do you have accessories?
A: Yes, we have a very large selection of accessories. Please contact your account manager for more details.

Q: Do you have a warranty on your products?
A:​ Yes, all of our products are covered with a limited 1 year warranty.

Q: What memory sizes do you have?
A:​ Our selection of memory sizes ranges from 128Mb - 128Gb.

Q: How do I know exactly which memory size I will need?
A:​ This is determined by how many files/photos/music or videos you will be loading on the drives.​ More information can be found here.

Q: What payment methods do you accept?
A: We accept all major Credit Cards, PayPal, Wire transfer, Bill me Later and Checks.

Q: Do you sell 3.0 USB Drives?
A: Yes, we do. Contact your account manager for more details.