Frequently Asked Questions
Frequently Asked Questions

Q: What do I need to create a custom USB drive?
A: All you need is a desire, our Account managers will take care of the rest.

Q: How much does it cost to create custom USB?
A: With our revolutionized process, the cost is almost the same as printing your logo on standard flash drives.

Q: What is the turnaround time for custom shaped USB drives?
A: Your custom flash drives will arrive in about 20 days from the order approval. However it could take a little longer for more complicated projects.

Q: Can we get them sooner?
A: Depending on the order complexity we can always try to expedite production. Contact your account manager to find out more about rush orders.

Q: What is the minimum order quantity?
A: Minimum quantity for custom shaped products is only 100 units.

Q: What materials are available for the custom flash drives?
A: Most common material is PVC. It has soft rubber feeling. We also use silicone, ABS plastic, metal and wood.

Q: What are the color options?
A: This is custom product that is created for you from scratch. You can choose any color, material, size, or shape.

Q: How will my logo be printed on the unit?
A: We can print logo on the shell, or make the logo part of the mold.

Q:Are they less expensive without logos?
A:When we create custom shaped products, the logo becomes part of the design. Therefore, the price is the same. However, there is a savings if you choose from our existing custom shaped products.
Click here to see the list.

Q: Can I have a Mockup of what my USB’s would look like?
A: Absolutely! Simply email your logo to art@logotech.com or send it to your Account Manager.

Q: How do I provide my artwork and what type of file do you need?
A: You can simply email your logo to art@logotech.com or send it to your Account Manager. To make it as easy as possible, we will try work with any type of file that you send us.

Q: How quickly can you deliver my drives?
A: We can deliver in as little as 24 hours. However, standard turnaround time is product in your hands in two weeks.

Q: How many lines of text can I fit on a pro
A: There is no set number of lines of text. Keep in mind, the more text, the smaller the font, which will make it harder to read.

Q: Can you make custom shaped products?
A: We most definitely can create custom shaped products. Check out our custom products here.

Q: What is the minimum order quantity?
A: Our minimum order quantity is very low. For most models it is only 25 units.

Q: Can I get 1 sample with my logo on it?
A: Yes, we can send you a sample imprinted with your logo. Please contact your account manager for more details.

Q: Why can’t we see the price online?
A:​ Flash memory is a commodity, and pricing changes with market conditions. By submitting a quote request, you are going to get the best, up to date price we have available.

Q: Is there an additional fee for customizing my flash drives?
A: All of our prices include 3 color imprint, laser engraving or embossing.

Q: We need to use specific colors (PMS match) due to our branding guidelines?
A: We most definitely can match your Pantone codes. As a matter of fact, we can make our products to match your PMS code as well. You can view Pantone matching guidelines here.

Q: How are your orders shipped?
A:​ All of our orders are shipped via UPS and tracking numbers are provided upon shipment.

Q: Do you ship internationally?
A: Yes, we do.You can find more information here.

Q: How are your products packaged?
A: Our standard packaging consists of plastic wrap. We also offer a wide selection of other packaging options. Please contact your account manager for more details.

Q: Do you have accessories?
A: Yes, we have a very large selection of accessories. Please contact your account manager for more details.

Q: Do you have a warranty on your products?
A:​ Yes, all of our products are covered with a limited 1 year warranty.

Q: What memory sizes do you have?
A:​ Our selection of memory sizes ranges from 128Mb - 128Gb.

Q: How do I know exactly which memory size I will need?
A:​ This is determined by how many files/photos/music or videos you will be loading on the drives.​ More information can be found here.

Q: What payment methods do you accept?
A: We accept all major Credit Cards, PayPal, Wire transfer, Bill me Later and Checks.

Q: Do you sell 3.0 USB Drives?
A: Yes, we do. Contact your account manager for more details.